Terms & Conditions

 
 
 

Customer Service Phone: +31 183 - 35 83 83

 
 
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Home > Terms & Conditions
 

Terms and Conditions

As you can see, we just have a new website. We are always working to improve our service. With us, you get a guaranteed response to your message within 12 hours, and returns quickly and easily!

Ordering and Delivery

I ordered what now?
When you order your order you will receive a confirmation email that we have received the order. If you order before 4:00 pm, we will ship your product on the same day, when we submit the product for shipping you will receive an email with the expected delivery date and time of UPS. However, it is important that you have a correct email address / phone number So that you receive this information. This allows you to quickly enjoy your clothes!

I would like to exchange or return my product
Returns are very easy at Thefashop.com. You can return your product to our address within 14 days, when we get the package, we will refund the money to your bank account within 1 business day, so you do not risk buying something that you do not like.

I never received my package
Send us a mail immediately if the track and trace website has lost the product. We will contact the UPS to resolve the issue.

Contact details Thefashop.com
You can reach our customer service via email: info@thefashop.com.
Our business hours are from 9:00 to 17:00
Our fixed telephone number: 0183-35 83 83,
We also have a mobile number for an easy WhatsApp: +316 29 23 63 04.
Our visit and office address is Gorinchemsestraat 35 in Meerkerk.
Also important to mention is that we do not have a physical store at the address. However, it is possible to collect and return any already ordered products. Please let us know in advance, then make sure we are ready and you can receive!

Cookies
Thefashop.com has a lot of visitors every day. We mainly did this by offering top quality service in addition to super service. But our partners have also played a part here. With these people, we have performed a series of actions and we will continue to do many new things in the future. Thefashop.com also uses cookies. But what are cookies actually? A cookie is a small file that places a website on your computer. This file stores data that, for example, is useful for returning to this website. For example, at Thefashop.com we place a cookie that remembers how many products per page you like to see.

Which external cookies do Thefashop.com place?
- Google Analytics
Thefashop.com uses Google Analytics to learn more about using the website, visitor numbers, and popular pages. To do this, Analytics places a cookie on your computer.
- Adwords
Thefashop.com advertises through the Google Adwords channel. This is Google's "advertising agency". Here it is possible to use behavorial targetting. There are pages in the Thefashop.com website where Adwords keeps track of whether you have been on this page and if you were interested in this page. This tracking also happens via cookies and Adwords places a cookie on your computer.

Payment
I did not receive a confirmation email.
Unfortunately, we can not prevent our mail from entering the spam box. Therefore, always check the mail you miss in the first place. If not, you can always contact us by mail or phone. In case of bank transfer, it may take 1 to 5 business days until the money is credited to our account, depending on which bank you are using. This means, therefore, that a payment charged on Monday to you may not be on our account on Friday. This is unfortunately also the case, however, if you use a Dutch bank, this will usually be transferred within 2 days. If this happens to you, please wait. For payments such as Paypal or Credit Card, the confirmation will be sent immediately. And is your package going out the same day? If this is not the case, please contact our customer service via email or phone.

How can I pay?
There are two payment options with us. These are PayPal payments that are immediately transferred and there are bank transfers that take 1-5 business days. Therefore, we always recommend you choose PayPal so you can quickly enjoy your new clothes!
 

Is paying at Thefashop.com safe?
Thefashop.com has received help from a company that is familiar with the website security and bank transfer. This party takes care of a secure connection - connoisseurs call this a https connection, the payment. This secure connection we load in a frame to ensure safety. This ensures that we can only see your data by encryption. We will carefully review and keep audits to make sure everything is up to date to keep your information secure.

Swap and Return
The dimensions of the product are different.
In this case you can, of course, exchange the product immediately for free. If the extent of the size of the product's dimensions disappears, we will contact the brand itself to make it no longer happen. You have to think that some products / materials are more elastic than others and that it is about inner sizes, so always take a few extra cm, otherwise you will have a very tight T-shirt ^ *

I received a wrong product.
We do our utmost to make every order as good as possible, but unfortunately it sometimes goes wrong. In this case, we ask that you contact our customer service. We will then ensure that the right product is delivered as quickly as possible free of charge.

The product does not fit me.
If you want to trade the product then you can follow the steps in the exchange or return menu on the left. Attention: Please ensure that you want to trade the product within 14 days of receiving the product. After 14 days the notice period expires and you can not trade again.

The product is alright but I want to trade.
Of course, you can just post the item and send it to us, make sure it is in the same condition as it was shipped (unsupported, unwashed, labels, etc.) Please note: Please let me know within 14 days You want to trade the product. After 14 days the notice period expires and you can not trade again. It is always nice if we know in advance if you want to send something back, so we ask you to send an email to info@thefashop.com so we know who the package is!

I regret my order.
Actually the same story as above, this is not a problem. You can return within 14 days of ordering the product without giving reasons. Then get your money back, please note that this depends on which bank you are using, and please send an email.

Stock
When did the product disappear?
If you are ordering on the website and terminated halfway, the product will temporarily not be visible on the site. This will automatically return to the site after a period of approximately one hour.

Are products coming back?
If a product is sold out, it will probably return. If you want to know, send an email and then we will see what we can do for you.

How do I keep my product in good condition?
Read the laundry instructions carefully. Nevertheless, washing is never good for clothes, so minimize the number of washings, and we recommend that you always wash all your clothes outside so that the colors remain smooth and less fade. You can always ask your mother C:

Delivery
Always enter your phone number so that the postman can contact you if you are not at home!
I can not choose a size for a product
Our stock is linked to the site, so if the product in your size is no longer on the site, it is unfortunately sold out! But now and then orders are being canceled and those products are back in stock. Nevertheless, we can always see if we can do anything!

I entered the wrong delivery address
Always check your address when filling in the data! If you see a wrong delivery address in the confirmation email, please contact us by phone or email as soon as possible. Pay attention! Once you have received the delivery confirmation email, your order is already on the mail. Then it's too late to correct the address and we'll have to wait for it to return. We will then contact you if the package is returned to us and make an appointment to resend.

How long does it take for you to deliver?
Orders ordered by 04:00 by Paypal or Credit Card will be shipped the same day. With other payment methods, it may take longer for the transfer period. These orders will be shipped after payment has been received. This can take 1 to 5 business days.

Conditions
Terms and Conditions
Index:
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of revocation
Article 8 - Exclusion of right of withdrawal
Article 9 - The price
Article 10 - Conformity and Warranty
Article 11 - Delivery and execution
Article 12 - Duration transactions: duration, termination and extension
Article 13 - Payment
Article 14 - Complaints
Article 15 - Disputes
Article 16 - Additional or derogatory provisions
Article 1 - Definitions
These terms and conditions include:
Prayer period: The term within which consumers can make use of his right of withdrawal;
Consumer: The natural person who does not act in the exercise of occupation or business, and a distance contract with the entrepreneur;
Day: calendar day;
Duration Transaction: A remote agreement with respect to a range of products and / or services, whose delivery and / or purchase obligation has been spread over time;
Sustainable data carrier: Any means that allows the consumer or entrepreneur to store information that is personalized to him in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: The possibility for consumers to refrain from the distance agreement within the time frame
Entrepreneur: The natural or legal person who offers products and / or services to consumers at a distance;
Remote Agreement: an agreement whereby only one or more remote communication techniques are used in the context of a system for distance selling products and / or services from the entrepreneur until the conclusion of the agreement;
Remote communication technology: means that can be used to conclude an agreement, without the consumer and entrepreneur being simultaneously in the same space.
Article 2 - Identity of the entrepreneur
Coblado B.V.
Chamber of Commerce Nr.
: NL851870740B01
VAT number
: 55815634
Bank
: Rabobank
Bank account number
: NL78RABO 0303 4534 51
Swift Code
: RABONL2U
Address: Meerkerk - Gorinchemsestraat 35 - 4231BE NL

Article 3 - Applicability
These terms and conditions apply to any offer of the entrepreneur and to any contractual agreement reached between the entrepreneur and the consumer.
Before the remote agreement is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, before the agreement is concluded on a remote basis, it is indicated that the terms and conditions of the entrepreneur will be shown and sent free of charge at the request of the consumer as soon as possible.
If the remote agreement is concluded electronically, by way of derogation from the preceding paragraph and before the distance contract is concluded, the text of these terms and conditions may be made available to the consumer electronically in such a way that the consumer A simple way can be stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, the terms of the general terms and conditions will be notified electronically and that they will be sent free of charge electronically or otherwise by the consumer.
In the event that, in addition to these general terms and conditions, specific product or service terms apply, the second and third paragraphs apply mutatis mutandis and, in the event of contradictory terms and conditions, the consumer can always rely on the applicable provision that is most favorable to him Is.

Article 4 - The offer
If an offer has a limited period of validity or is subject to conditions, this is explicitly stated in the offer.
The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to allow a good assessment of the offer by the consumer. If the entrepreneur uses images, they are a true and fair view of the products and / or services offered. Apparent mistakes or manifest errors in the offer do not bind the entrepreneur.
Each offer contains such information that it is clear to the consumer what the rights and obligations are attached to the acceptance of the offer. This concerns in particular:
The price including taxes;
The possible costs of delivery;
The manner in which the agreement will be established and what action is required for this purpose;
Whether or not it applies to the right of withdrawal;
The manner of payment, delivery and execution of the agreement;
The time limit for acceptance of the offer or the period within which the entrepreneur guarantees the price;
The level of the distance communication fee if the cost of using the remote communication technology is calculated on a different basis from the regular base rate for the means of communication used;
Whether the agreement is archived after the creation, and if so, how it is consulted for the consumer;
The way in which the consumer can check and, if desired, recover the information provided by him under the agreement before conclusion of the agreement;
Any other languages ​​in which, in addition to the Dutch, the agreement can be concluded;
The codes of conduct which the entrepreneur has undergone and the way in which the consumer can consult these codes of conduct by electronic means; and
The minimum duration of the remote agreement in case of a long-term transaction.
Article 5 - The agreement
The agreement shall, subject to the provisions of paragraph 4, be reached at the time of acceptance by the consumer of the offer and compliance with the conditions attached thereto.
If the consumer has accepted the offer by electronic means, the entrepreneur immediately confirms receipt of acceptance of the offer by electronic means. As long as the acceptance of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the agreement.
If the agreement is established electronically, the entrepreneur finds appropriate technical and organizational measures to ensure the electronic data transfer and ensures a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate safety measures.
The entrepreneur can, within legal frameworks, inform whether the consumer is able to meet his payment obligations, as well as all the facts and factors that are relevant for the accountability of the remote agreement. If, on the basis of this investigation, the entrepreneur has good grounds for not entering into the agreement, he is entitled to refuse an order or application or to impose special conditions on the execution.
The business owner shall provide the consumer with the product or service to the consumer the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
A. The visiting address of the business owner's location where the consumer is entitled to complaints;
B. The conditions under which and the manner in which the consumer may use the right of withdrawal or a clear notification of the exclusion of the right of withdrawal;
C. The information about guarantees and existing post-purchase service;
D. The information contained in article 4 paragraph 3 of these terms, unless the entrepreneur has already provided this information to the consumer prior to the performance of the agreement;
e. The terms for termination of the agreement if the agreement is of a duration of more than one year or indefinite duration.
In the event of an overdraft transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6 - Right of withdrawal
When delivering products:
When purchasing products, the consumer has the opportunity to dissolve the agreement without giving reasons for 14 days. This term will expire on the day following receipt of the product by the consumer or a consumer appointed by the consumer and communicated to the entrepreneur.
During the bedtime, consumers will carefully handle the product and the packaging. He will only extract or use the product to the extent that it is necessary to assess whether he wishes to maintain the product. If he makes use of his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur in accordance with the reasonable and clear instructions provided by the entrepreneur.
On delivery of services:
When providing services, the consumer has the opportunity to dissolve the agreement without giving reasons for at least fourteen days, starting on the date of entering into the contract.
In order to make use of his right of withdrawal, the consumer will focus on the reasonable and clear instructions provided by the entrepreneur for the offer and / or appearance at the time of delivery.
Article 7 - Costs in case of revocation
If the consumer makes use of his right of withdrawal, the reimbursement costs will be at the highest.
If the consumer has paid an amount, the entrepreneur will repay this amount as soon as possible, but no later than 30 days after the return or revocation.
Article 8 - Exclusion of right of withdrawal
The entrepreneur may exclude the consumer's right of withdrawal in so far as provided for in paragraphs 2 and 3. The exclusion of the right of withdrawal is valid only if the entrepreneur clearly stated this in the offer, at least in time for the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for products:
A. Made by the entrepreneur in accordance with the specifications of the consumer;
B. Which are clearly personal in nature;
C. Which by their nature can not be returned;
D. Who can spoil or age quickly;
e. Whose price is subject to fluctuations in the financial market on which the entrepreneur has no influence;
F. For newspapers and magazines
G. For audio and video recordings and computer software that the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services:
A. To provide accommodation, transport, restaurant or leisure activities on a particular date or during a specified period;
B. Whose delivery has been explicitly agreed by the consumer before the period of reflection has expired;
C. Regarding bets and lotteries.
Article 9 - The price
During the period of validity of the offer, the prices of the products and / or services offered will not be increased, except for price changes due to changes in VAT rates.
By way of derogation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur is not affected by variable prices. This range of fluctuations and the fact that any prices quoted are target prices are stated in the offer.
Price increases within 3 months after the conclusion of the agreement are permitted only if they result from statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stated this and:
A. These are due to statutory regulations or provisions; or
B. The consumer has the power to cancel the agreement as of the date of the price increase.
The prices mentioned in the offer of products or services include VAT.
Article 10 - Conformity and Warranty
The entrepreneur ensures that the products and / or services comply with the agreement, the specifications specified, the reasonable requirements of validity and / or usability and the statutory provisions existing on the date of the conclusion of the agreement and / Or government regulations. If agreed, the entrepreneur also ensures that the product is suitable for other than normal use.
A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer may apply to the entrepreneur under the agreement.
Article 11 - Delivery and execution
The entrepreneur shall take the utmost care when receiving and carrying out orders for products and assessing applications for services.
The place of delivery is the address that the consumer has notified to the company.
With due regard to what is stated in article 4 of these terms and conditions, the company will carry out accepted orders at an accelerated rate, but not later than 30 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order can not be executed or only partially, the consumer will receive a notice of this within 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement at no cost and the right to any damages.
In case of termination in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but not later than 30 days after dissolution.
If delivery of a ordered product proves impossible, the entrepreneur will make an effort to make a replacement article available. Delivery will be reported in a clear and comprehensible manner that a replacement article is delivered. For replacement items right of withdrawal can not be excluded. The cost of any return shipping is at the expense of the entrepreneur.
The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer or a predetermined representative and known to the entrepreneur, unless explicitly agreed otherwise.
Article 12 - Duration transactions: duration, termination and extension
Termination
1. The consumer may terminate an agreement for an indefinite period which includes the provision of scheduled products (including electricity) or services at any time, in accordance with agreed notice of termination and a notice period of no more than one month.
2. Consumers may terminate a fixed-term agreement which aims at the scheduled delivery of products (including electricity) or services, at any time by the end of the specified period, in accordance with agreed notice of cancellation and a notice period Of no more than one month.
3. The consumer may conclude the agreements mentioned in the previous paragraphs:
- terminate at all times and not be restricted to termination at a particular time or in a specified period;
- at least terminate in the same manner as they have been entered into by him;
- Always terminate with the same notice period as the entrepreneur has undertaken for himself.
Extension
4. A fixed-term contract, which involves the regular delivery of products (including electricity) or services, may not be tacitly renewed or renewed for a certain period of time.
5. By way of derogation from the previous paragraph, a fixed-term contract which is intended to provide regular delivery of daily newspapers and magazines and magazines may be tacitly extended for a period of up to three months if the consumer extends this Terminate the agreement by the end of the renewal with a notice period of no more than one month.
6. An agreement entered into for a certain period of time and which involves the regular delivery of products or services may only be extended for an indefinite period if the consumer can terminate at any time with a notice period of no more than one month and a notice period of No more than three months in the event of the agreement being scheduled, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
7. Contracts of limited duration until scheduled for delivery of daily, news and weekly newspapers and magazines (trial or acquaintance subscription) are not tacitly continued and end automatically after the trial or acquisition period
Expensive
8. If an agreement has a duration of more than one year, after one year, the consumer may terminate the agreement at any time with a notice period of no more than one month unless reasonable and fairness resigns before the end of the agreed duration Resisting.

Article 13 - Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid within 14 days of commencement of the term of office referred to in Article 6, paragraph 1. In the event of an agreement to provide a service, this term shall commence After the consumer has received confirmation of the agreement.
When selling products to consumers, in general terms, advance payment of more than 50% may never be exceeded. When prepayment is made, the consumer can not make any right regarding the execution of the order or service (s) concerned before the prepaid payment has taken place.
The consumer is obliged to notify the entrepreneur without delay of any incorrect or stated payment information.
In case of non-payment by the consumer, the entrepreneur has the right to charge the reasonable costs announced to the consumer, subject to legal restrictions.
Article 14 - Complaints
The entrepreneur has a well-known complaints procedure and deals with the complaint in accordance with this complaint procedure.
Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly, after the consumer has identified the defects.
Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 14 days with a notice of receipt and an indication when the consumer can expect a more comprehensive response.
If the complaint can not be resolved by mutual agreement, a dispute arises which is susceptible to the dispute settlement.
Article 15 - Disputes
Contracts between the entrepreneur and the consumer covered by these terms and conditions apply exclusively to Dutch law.
Article 16 - Additional or derogatory provisions
Additional or different provisions from these terms and conditions may not be to the detriment of the consumer and must be written in writing or in such a way that they can be stored by the consumer in an accessible manner on a sustainable data carrier.
About Thefashop.com
Thefashop.com is the online lifestyle store for men and women. Thefashop.com put street fashion on the map in the Netherlands 13 years ago and has developed over the years into a great fashion platform for men. Thefashop.com distinguishes itself by their advanced styling of the products, with a unique mix of well-known and innovative young brands. For example, Thefashop.com has a wide range of affordable and higher segmented men's fashion. Thefashop.com is known for their taste and their unrivaled service level.

Privacy
Chamber of Commerce Nr.
: NL851870740B01
VAT number
: 55815634
Bank
: Rabobank
Bank account number
: NL78RABO 0303 4534 51
Swift Code
: RABONL2U
Address: Meerkerk - Gorinchemsestraat 35 - 4231BE NL

Each visit to our website automatically detects your domain name and your email address.
When visiting our website, we save
- Your domain name and your email address if you visit our webpage, to the extent possible
- Your e-mail address if you place groceries / questions on this website
- The domain name of other sites you have consulted to visit our site
- All information regarding the pages you've consulted on our site
- All information you volunteered (eg research information and / or site registration)

This information is used
- for internal use to process your order and is then removed
- to let you know about updates from our site
The information is used internally only and is not passed on to other organizations for commercial purposes.

On this site we use cookies (a cookie is a small file that is sent by an Internet server and installs on your computer's hard disk. This file keeps track of the visited Internet site and contains some information about this visit) Count of updates from our site.

If we transfer or receive your data on our website, we always use the encryption technology that is recognized as current standards within the IT sector.
If we receive or transfer certain critical information, such as financial information or health information, we use a secure server. You will be notified via a screen displayed on our site (popup).
We have introduced the necessary security measures to prevent the loss, unauthorized use or change of information we receive on our site.


How do you contact us in connection with our privacy policy?
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If you wish to respond to our privacy policy, please contact us
- By email: info@thefashop.com
- By phone: 0183 35 83 83
- By letter: Gorinchemsestraat 35, Meerkerk 4231BE-NL

About communication by email
If you do not wish to receive emails from our company in the future, please contact us at the above address.

If you inform us of your phone number in the context of an order, our company will only contact you by telephone if it is necessary to inform you of the orders you placed online.

Our company can use consumer information for new purposes that are not yet provided for in our privacy policy. In that case, we will contact you before using your information for these new purposes, to inform you about the changes to our privacy policy and to give you the opportunity to refuse your participation. .

Upon request, we allow visitors to our site access to all information we keep from them. If you wish to access this information, please contact us at the above address.

Upon request, we offer visitors to our site the opportunity to correct any incorrect data we keep from them. If you wish to improve your personal information, please contact us at the above address.

If you find that our site is not in accordance with our privacy policy, please contact our company at the above address.


Unfortunately, we do not have an appointment with UPS about the return of your package. If you want to return something, the charges as stated above are for you, of course, we will not charge you for any action. However, if you have paid with PayPal, you can get reimbursement costs on the paypal website

 
 
 
 
 
 
 
 
 
 
 
 
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